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SLA – Service Level Agreement

Having an SLA for your server allows you to sleep peacefully at night. We are available 24 hours a day, every day of the year to make sure that your server or systems work as intended. Our experienced operating technicians are available to remedy errors so that you can continue focusing on your business.

SLA – Service Level Agreement eng
SLA – Service Level Agreement eng
Different levels

Get help when you need it

When you order the SLA for your server, it is decided which measurement points should be set up for your system and if you want any special action instructions. After that, the system is regularly monitored around the clock. In the event of an alarm, our technicians will act according to the action instructions or to the best of their ability to remedy the error.

SLA – Service Level Agreement eng

SLA Platform

Signed per organization and contains:

Appointment time office hours
1h
Appointment time other hours
1h
Support
Office hours
Error reporting
Other hours
Action attempt OS
Office hours
Action attempt OS
Other hours
99,5 € / month
SLA – Service Level Agreement eng

SLA Platform +

Signed per server and contains:

Appointment time office hours
1h
Appointment time other hours
1h
Support
Office hours
Error reporting
Other hours
Action attempt OS
Office hours
Action attempt OS
Other hours
Platform monitoring
Underlying components
Action attempt application
Office hours
+29,5 € / month

Always included in our SLA

Appointment time 

The appointment time during office hours is a maximum of 4 hours, but is not included outside of office hours.

Monitoring

We monitor underlying components of the platform.

Support

You can always reach our support during office hours 8am-12pm and 1pm-5pm.

99,99% uptime

We make sure that our cloud services perform at their best 24/7.

Important!

When using the emergency telephone or in the event of an alarm from monitoring, at least one hour of consultation fee is charged (double the consultation fee at weekends and nights (6:00pm – 8:00am) Saturday and Sunday) according to the general terms and conditions of the service. If operational disturbances caused by beebyte causes calls or alarms, the customer is not charged.

For your needs

Do you want to obtain SLA?

We help you choose what suits your specific needs and respond to any thoughts or questions that you have. Contact us today and we will help you:

SLA – Service Level Agreement eng