SLA – Service Level Agreement
Having an SLA for your server allows you to sleep peacefully at night. We are available 24 hours a day, every day of the year to make sure that your server or systems work as intended. Our experienced operating technicians are available to remedy errors so that you can continue focusing on your business.
Get help when you need it
When you order the SLA for your server, it is decided which measurement points should be set up for your system and if you want any special action instructions. After that, the system is regularly monitored around the clock. In the event of an alarm, our technicians will act according to the action instructions or to the best of their ability to remedy the error.
Signed per organization and contains:
SLA Platform +
Signed per server and contains:
Always included in our SLA
The appointment time during office hours is a maximum of 4 hours, but is not included outside of office hours.
We monitor underlying components of the platform.
You can always reach our support during office hours 8am-12pm and 1pm-5pm.
We make sure that our cloud services perform at their best 24/7.
When using the emergency telephone or in the event of an alarm from monitoring, at least one hour of consultation fee is charged (double the consultation fee at weekends and nights (6:00pm – 8:00am) Saturday and Sunday) according to the general terms and conditions of the service. If operational disturbances caused by beebyte causes calls or alarms, the customer is not charged.
Do you want to obtain SLA?
We help you choose what suits your specific needs and respond to any thoughts or questions that you have. Contact us today and we will help you: