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SLA - Service Level Agreement

Having an SLA for your server allows you to sleep peacefully at night. We are available 24 hours a day, every day of the year to make sure that your server or systems work as intended. Our experienced operating technicians are available to remedy errors so that you can continue focusing on your business.

This is how it works

In relation to you ordering SLA for your server, it is decided which measuring points are to be set up for your system and whether you want any special arrangements. Thereafter, the system is monitored regularly around the clock. In the event of an alarm, our technicians will act in accordance with the given instructions or to the best of their ability to remedy the error.

SLA Basic

Base-sla is always included

Included

Installment time, officehours: 4 hours

Installment time, outside office hours: not included

Support office hours

Platformsurveillance on underlying components

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SLA Platform

signed per organisation

995SEK / Month

Installment time, officehours: 1 hour

Installment time, outside office hours: 1 hour

Support office time

Platformsurveillance on underlying components

Report of any error , outside office hours

Attempt to restore OS office hours

Attempt to restore OS outside office hours

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SLA Platform + 

signed PER server

+295SEK / Month

Installment time, officehours: 10 minutes

Installment time, outside office hours: 1 hour

Support office hours

Platformsurveillance on underlying components

Report of any error , outside office hours

Attempt to restore OS office hours

Attempt to restore OS outside office hours

Attempt to restore Application office hours

Attempt to Application, outside office hours

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Important to know:

When using an emergency telephone or in the event of an alarm from monitoring, a consultation fee of at least one hour (double the consultation fee on weekends and nights (18: 00-08: 00 and Saturday and Sunday)) is charged according to the service's general conditions. .

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